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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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William Vila

August 11, 2025

5  out of  5
rating by William Vila
"Had an amazing experience with Adam he needs a raise"
We responded:
"Hi, William. Thank you so much for your kind words and the 5-star review! We're thrilled to hear that Adam provided you with an amazing experience. We'll be sure to pass along your compliments to him—he definitely deserves it! If you ever need assistance with life or vehicle insurance in the future, or any of our lines of coverage, we're here to help."
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hannah hopkins

August 8, 2025

5  out of  5
rating by hannah hopkins
"super great, helped me so fast while i was getting ready for work! state farm has always been a great agency for us!"
We responded:
"Thank you for the awesome review! We’re so glad we could jump in and help you out quickly—there’s nothing like a little peace of mind before heading off to work. It means a lot to hear that State Farm has been a great agency for you and your family. We’re here whenever you need us, rain or shine! Stay safe out there! 🚗🏠😊"
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Jay Clements

August 8, 2025

5  out of  5
rating by Jay Clements
"Adam was super helpful with getting my quote to where I wanted it and even recommended some places in town to check out as I just moved here!"
We responded:
"Hi, Jay. Thank you so much for your thoughtful review! We're delighted to hear that Adam was able to tailor your quote to fit your needs and provide recommendations to help you settle into your new community. Moving can be overwhelming, and we're glad we could make the insurance process smoother while also pointing you toward some local spots to explore. If you ever have questions or need assistance in the future, don’t hesitate to reach out—we’re here to support you every step of the way!"
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Jamie Griffin

August 1, 2025

5  out of  5
rating by Jamie Griffin
"Really great service and helped me find the best quote"
We responded:
"Thank you so much for your kind words and 5-star review! We're glad we could help you find the best quote and provide great service. If you need anything else in the future, we're always here to help!"
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Carol Claxton

July 23, 2025

5  out of  5
rating by Carol Claxton
"I worked with Adam Hale and he is great and patient and professional. He was very thorough in going over my rates and explained everything so I could have a full understanding. If you’re looking for a great insurance agent, I highly recommend Adam. And what I really liked was the fact he said to call him if there are questions instead of the 800 number because we had talked and feels like he knows me."
We responded:
"Thank you so much for your thoughtful review, Carol! We’re delighted to hear about your positive experience with Adam. He truly cares about making sure each client feels informed and supported, and your feedback shows just how dedicated he is. We appreciate your recommendation and are glad you feel comfortable reaching out to Adam directly for assistance. If you ever need anything else, our team is always here to help!"
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Angela Petitt

July 18, 2025

5  out of  5
rating by Angela Petitt
"Katie was extremely helpful and friendly! I'm so excited to be a part of the State Farm family! She quickly compared my current insurance and found that she could offer me better coverage for ALOT less!!! 🤗💙"
We responded:
"Angela, Thank you so much for your wonderful review! 🌟 We're thrilled to welcome you to the State Farm family and are so glad Katie could help you find better coverage at a great price. 😊💙 Your excitement means a lot to us, and we're always here if you need anything. Welcome aboard! 🚗🏡✨"
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Deborah Eckard

July 13, 2025

5  out of  5
rating by Deborah Eckard
"Adam was very helpful by getting the price of my monthly payments down to a manageable amount."
We responded:
"Thank you so much for your kind review, Deborah! We’re thrilled to hear that Adam was able to help make your monthly payments more manageable. Providing helpful and personalized service is always our goal, and we truly appreciate your feedback. If you have any other questions or need further assistance, please don’t hesitate to reach out! Welcome to the Hayden Pryor, State Farm Insurnace Agency."
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Daniela Fernanda Perez Martinez

July 8, 2025

5  out of  5
rating by Daniela Fernanda Perez Martinez
"Amazing customer service, was able to find a coverage meant for all my necessities"
We responded:
"Thank you so much for your wonderful review, Daniela! We’re delighted to hear that you had an amazing experience and that we could help you find coverage tailored to your needs. Your satisfaction is our top priority, and your kind words mean a lot to our team. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. Thanks again for choosing us!"
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Nicole Sangillo

July 8, 2025

5  out of  5
rating by Nicole Sangillo
"Friendly, understanding, clear and informative"
We responded:
"Nicole, Thank you so much for your 5-star review! We're thrilled to hear that you found our team friendly, understanding, clear, and informative. Your feedback means a lot to us. We always strive to provide the best possible service and would love to hear more about your experience if you’re willing to share. Thanks again for taking the time to leave a review!"
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Janice Enloe

July 3, 2025

5  out of  5
rating by Janice Enloe
"Great help. Fast and friendly."
We responded:
"Janice, Thank you so much for your kind words and 5-star review! We're glad to hear you had a great experience with our fast and friendly service. If you need anything in the future, we're always here to help!"
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Peggy Parrish

June 30, 2025

5  out of  5
rating by Peggy Parrish
"Saved me money and very polite"
We responded:
"Hello, Peggy. Thank you so much for your kind words! We're thrilled to hear we could save you money and provide polite service. We appreciate your support! Welcome to the Hayden Pryor, State Farm Agency!"
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Brenda Hunter

June 27, 2025

5  out of  5
rating by Brenda Hunter
"I have been working with Adam Hale to transfer my insurance coverage from a competitor to State Farm, and it has been a great experience. He was pleasant, knowledgeable and very thorough and was able to get me a better rate with increased coverage! I highly recommend Adam and his team for your insurance needs."
We responded:
"Brenda, Thank you so much for taking the time to leave such a thoughtful and detailed review! We are absolutely delighted to hear about your positive experience working with Adam Hale. At our agency, we strive to make every client’s transition as smooth and beneficial as possible, and it’s wonderful to know that Adam’s pleasant demeanor, expertise, and thoroughness made a difference for you. We understand that switching insurance providers can feel overwhelming, so we are especially pleased to hear that Adam was able to guide you through the process seamlessly and secure a better rate with even greater coverage. Your peace of mind and satisfaction are always our top priorities, and your feedback assures us that we are delivering on that promise. Thank you as well for your high recommendation of Adam and our team. We value your trust and confidence in us, and we look forward to being here for all of your insurance needs for many years to come. If you ever have any questions, concerns, or need assistance in the future, please don’t hesitate to reach out—we’re always here to help! Welcome to the Hayden Pryor, State Farm family!"
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Kellie Bass

June 24, 2025

5  out of  5
rating by Kellie Bass
"Give Bryan a 5 star, He was amazing getting my car insurance set up and made the process so easy and simple!"
We responded:
"Kellie, Thank you so much for your wonderful 5-star review! We're thrilled to hear that Bryan provided you with such an amazing experience and made setting up your car insurance easy and hassle-free. We'll be sure to share your kind words with him — he’ll be delighted to know his efforts made a difference. If you ever need any further assistance, please don't hesitate to reach out!"
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Jaimel Bryant

June 16, 2025

5  out of  5
rating by Jaimel Bryant
"Happy to join State Farm insurance thanks to team member Bryan A. Great service, he help me get the best quote I could find !"
We responded:
"Howdy, Partner! Thank you so much for taking the time to share your experience—and what a fantastic photo! We’re thrilled to see you enjoying life and even more excited to have you join the State Farm family. Bryan is truly dedicated to helping our customers find the best coverage at the best value, and it’s wonderful to hear that he was able to help you secure a quote you’re happy with. We’ll be sure to pass along your kind words; they mean a lot to him and to all of us here at Hayden Pryor Insurance Agency. If you ever have any questions or need assistance down the road, don’t hesitate to ride on over or reach out. We’re here to help! Thank you again for choosing us, and we hope to continue serving you for many years to come."
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Whitney Pemberton

June 16, 2025

5  out of  5
rating by Whitney Pemberton
"Katie was great, she helped me save money & answered all my questions!"
We responded:
"Thank you so much for your 5-star review! We’re thrilled to hear that Katie provided such excellent service and was able to help you save money while answering all your questions. Katie is an invaluable part of our team, and she takes pride in making sure every customer feels confident and well-informed. We’re so glad she was able to assist you and make your experience with us a great one! If you ever have more questions or need further assistance, please don’t hesitate to reach out. We appreciate your trust in us and look forward to continuing to serve your insurance needs!"
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BJ Bell

June 16, 2025

5  out of  5
rating by BJ Bell
"Just phoned your office with very detailed questions regarding renters and auto policies. Kayla answered my early Monday morning phone call and was very thorough in her quick, informative, easy to understand responses. As Kayla spoke her answers to my many questions, I was confident and assured once again for using Hayden Pryor Ins Agency Inc in Ashland, VA, for my insurance needs. State Farm Insurance should be pleased to have you represent them."
We responded:
"Dear BJ, Thank you so much for your glowing 5-star review! We’re thrilled to hear about your positive experience with Kayla. She truly embodies the commitment to excellence and professionalism that we strive for every day at Hayden Pryor Insurance Agency. It’s wonderful to know that Kayla was able to provide thorough, clear, and confident answers to your detailed questions—especially first thing on a Monday morning! Your trust in our agency and in State Farm means the world to us, and we’re honored to be your go-to for renters and auto insurance needs. Kayla will be delighted to hear your kind words, and we’ll be sure to share your feedback with her. If you ever have more questions or need assistance, don’t hesitate to reach out. Thank you again for your support and for allowing us to serve you!"
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Holly Domer

June 6, 2025

5  out of  5
rating by Holly Domer
"I had the pleasure of working with Adam on my new insurance quote. he explained everything in depth, found the best price for me, and helped me save big! Thank you Adam & State Farm!"
We responded:
"Hi Holly, Thank you so much for your glowing review! We're thrilled to hear that Adam was able to provide such a positive experience for you. He truly takes pride in helping our customers understand their options and finding the best solutions to meet their needs. It’s wonderful to know he was able to help you save big! Your kind words mean the world to us, and we're so grateful to have you as part of the Hayden Pryor, State Farm family. If you ever need assistance in the future, Adam and the rest of our team are always here to help. Thanks again for sharing your experience!"
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Gwen Purcell

May 22, 2025

5  out of  5
rating by Gwen Purcell
"Bryan was great and was able to save me a lot of money. I appreciate how helpful and kind and quick with the service he was."
We responded:
"Wow, thank you for the awesome review, Gwen! 🥳 Bryan is basically our superhero in disguise—saving money, spreading kindness, and delivering lightning-fast service like a pro. 🚀 We’re thrilled he was able to help you out and make your day brighter! We'll make sure his cape is freshly ironed for the next mission. 😉 Thanks for trusting The Hayden Pryor, State Farm Agency, and come back anytime for more Bryan-level greatness!"
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Travis Shavers

May 20, 2025

5  out of  5
rating by Travis Shavers
"Brian was amazing! He followed up on me as I got my affairs in order and had a great amount of patience. Very attentive and great customer service!"
We responded:
"⭐️ Wow, thank you for the glowing review! We’re thrilled to hear that Bryan was able to provide such attentive and patient service — he really is a rockstar at what he does! It sounds like he’s earned himself a gold medal in customer care 🏅. We'll be sure to pass along your kind words to him; they’re sure to make his day! Thanks for choosing us and for sharing your experience. If you ever need anything else, Bryan and the rest of our team here at the Hayden Pryor, State Farm Agency are here to help!"
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Grizzly

May 9, 2025

5  out of  5
rating by Grizzly
"Great service, I’ve been dealing with Katie for years now, she does a great job. Couldn’t ask for a better insurance provider!"
We responded:
"Dear Grizzly, Thank you so much for your kind words and your 5-star review! We’re thrilled to hear that you’ve had such a positive experience with Katie over the years. She truly goes above and beyond to ensure our clients receive the best service, and it’s wonderful to know her hard work has made such a difference for you. Your support means the world to us, and we’re honored to be your insurance provider. If there’s ever anything else we can assist you with, don’t hesitate to reach out—we’re always here for you!"
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Prachi dhawan

May 8, 2025

5  out of  5
rating by Prachi dhawan
"Bryan made the process of getting an auto insurance easier and was able to find the best insurance policy under my budget"
We responded:
"Thank you so much for your wonderful review, Prachi! We're thrilled to hear that Bryan was able to make the auto insurance process easier for you and find a policy that fits your budget. Our team is dedicated to providing exceptional service, and it’s great to know we hit the mark. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again!"
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Mike Hill

May 1, 2025

5  out of  5
rating by Mike Hill
"Great, honest and was helpful. Helped me save over $200 a month on insurance. Thank you much"
We responded:
"Thank you so much for your fantastic review, Mike! We're thrilled to hear that you found our service helpful and that we could help you save on your insurance. Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance or have questions in the future, don’t hesitate to reach out. Thanks again and welcome to the Hayden Pryor, State Farm Insurane Agency!"
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Tracy Lehr

April 30, 2025

5  out of  5
rating by Tracy Lehr
"Katie was awesome. The process was quick and painless. She was not pushy and overbearing. Katie is very down to earth and personable. It was a comfortable transition from my old insurance. Thank you Katie!"
We responded:
"Hi, Tracy. Thank you so much for your wonderful five-star review! We are thrilled to hear that Katie provided you with such a positive experience. Her approach of being down to earth and personable truly makes a difference, and it's great to know that you found the transition to your new insurance to be quick and comfortable. We appreciate your kind words and will make sure to pass along your gratitude to Katie. If you need any further assistance in the future, please don’t hesitate to reach out! Welcome to The Hayden Pryor, State Farm Agency. We are so glad you are here!"
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Bryan Waits

April 29, 2025

3  out of  5
rating by Bryan Waits
"While see hung for a new auto policy, because an agent for my previous insurance company made a rude comment about me on a web site and I realized I was not “in good hands” and ish them and that they had created “mayhem”, Katie from Hayden Pryor called me. She was very pleas t and made finding and buying the right policy for me seamless! Because Katie took the time to explain everything to me I now have the piece of mind. Thanks Katie. Bryan Wits"
We responded:
"Hi, Bryan. Thank you for taking the time to share your experience with us. We’re thrilled to hear that Katie was able to provide you with excellent service and help you find the right policy to meet your needs. She truly embodies our commitment to making the insurance process seamless and providing peace of mind to our valued customers. We understand that your experience with your previous insurance company influenced your overall rating. While we weren’t involved in that situation, we’re grateful that Katie was able to turn things around and provide a positive experience for you. If there’s anything we can do to further improve your experience with our office, we’d love the opportunity to assist and will strive to earn a couple more stars from you. Thank you for trusting us with your insurance needs. We look forward to continuing to serve you in the future! -The Hayden Pryor, State Farm Agency"
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Reguless Thomas

April 29, 2025

5  out of  5
rating by Reguless Thomas
"He’s a great guy honestly 10/10 would be genuine friends with this guy , saved me over 400$ and got me life insurance and all in just under 30 minutes, dude deserves a raise"
We responded:
"Wow, what an awesome review—thank you! We’re so glad our team member could save you $400, set you up with life insurance, and still have time left over to earn your friendship in just 30 minutes. Sounds like superhero-level multitasking to us! 🦸‍♂️ We'll definitely pass along your kind words (and that raise suggestion 😉) to him. If you ever need anything else or just want to hang out with your new favorite insurance expert, you know where to find us! Thanks for being such an amazing customer!"