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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Peggy Parrish

June 30, 2025

5  out of  5
rating by Peggy Parrish
"Saved me money and very polite"
We responded:
"Hello, Peggy. Thank you so much for your kind words! We're thrilled to hear we could save you money and provide polite service. We appreciate your support! Welcome to the Hayden Pryor, State Farm Agency!"
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Brenda Hunter

June 27, 2025

5  out of  5
rating by Brenda Hunter
"I have been working with Adam Hale to transfer my insurance coverage from a competitor to State Farm, and it has been a great experience. He was pleasant, knowledgeable and very thorough and was able to get me a better rate with increased coverage! I highly recommend Adam and his team for your insurance needs."
We responded:
"Brenda, Thank you so much for taking the time to leave such a thoughtful and detailed review! We are absolutely delighted to hear about your positive experience working with Adam Hale. At our agency, we strive to make every client’s transition as smooth and beneficial as possible, and it’s wonderful to know that Adam’s pleasant demeanor, expertise, and thoroughness made a difference for you. We understand that switching insurance providers can feel overwhelming, so we are especially pleased to hear that Adam was able to guide you through the process seamlessly and secure a better rate with even greater coverage. Your peace of mind and satisfaction are always our top priorities, and your feedback assures us that we are delivering on that promise. Thank you as well for your high recommendation of Adam and our team. We value your trust and confidence in us, and we look forward to being here for all of your insurance needs for many years to come. If you ever have any questions, concerns, or need assistance in the future, please don’t hesitate to reach out—we’re always here to help! Welcome to the Hayden Pryor, State Farm family!"
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Kellie Bass

June 24, 2025

5  out of  5
rating by Kellie Bass
"Give Bryan a 5 star, He was amazing getting my car insurance set up and made the process so easy and simple!"
We responded:
"Kellie, Thank you so much for your wonderful 5-star review! We're thrilled to hear that Bryan provided you with such an amazing experience and made setting up your car insurance easy and hassle-free. We'll be sure to share your kind words with him — he’ll be delighted to know his efforts made a difference. If you ever need any further assistance, please don't hesitate to reach out!"
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Jaimel Bryant

June 16, 2025

5  out of  5
rating by Jaimel Bryant
"Happy to join State Farm insurance thanks to team member Bryan A. Great service, he help me get the best quote I could find !"
We responded:
"Howdy, Partner! Thank you so much for taking the time to share your experience—and what a fantastic photo! We’re thrilled to see you enjoying life and even more excited to have you join the State Farm family. Bryan is truly dedicated to helping our customers find the best coverage at the best value, and it’s wonderful to hear that he was able to help you secure a quote you’re happy with. We’ll be sure to pass along your kind words; they mean a lot to him and to all of us here at Hayden Pryor Insurance Agency. If you ever have any questions or need assistance down the road, don’t hesitate to ride on over or reach out. We’re here to help! Thank you again for choosing us, and we hope to continue serving you for many years to come."
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Whitney Pemberton

June 16, 2025

5  out of  5
rating by Whitney Pemberton
"Katie was great, she helped me save money & answered all my questions!"
We responded:
"Thank you so much for your 5-star review! We’re thrilled to hear that Katie provided such excellent service and was able to help you save money while answering all your questions. Katie is an invaluable part of our team, and she takes pride in making sure every customer feels confident and well-informed. We’re so glad she was able to assist you and make your experience with us a great one! If you ever have more questions or need further assistance, please don’t hesitate to reach out. We appreciate your trust in us and look forward to continuing to serve your insurance needs!"
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BJ Bell

June 16, 2025

5  out of  5
rating by BJ Bell
"Just phoned your office with very detailed questions regarding renters and auto policies. Kayla answered my early Monday morning phone call and was very thorough in her quick, informative, easy to understand responses. As Kayla spoke her answers to my many questions, I was confident and assured once again for using Hayden Pryor Ins Agency Inc in Ashland, VA, for my insurance needs. State Farm Insurance should be pleased to have you represent them."
We responded:
"Dear BJ, Thank you so much for your glowing 5-star review! We’re thrilled to hear about your positive experience with Kayla. She truly embodies the commitment to excellence and professionalism that we strive for every day at Hayden Pryor Insurance Agency. It’s wonderful to know that Kayla was able to provide thorough, clear, and confident answers to your detailed questions—especially first thing on a Monday morning! Your trust in our agency and in State Farm means the world to us, and we’re honored to be your go-to for renters and auto insurance needs. Kayla will be delighted to hear your kind words, and we’ll be sure to share your feedback with her. If you ever have more questions or need assistance, don’t hesitate to reach out. Thank you again for your support and for allowing us to serve you!"
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Holly Domer

June 6, 2025

5  out of  5
rating by Holly Domer
"I had the pleasure of working with Adam on my new insurance quote. he explained everything in depth, found the best price for me, and helped me save big! Thank you Adam & State Farm!"
We responded:
"Hi Holly, Thank you so much for your glowing review! We're thrilled to hear that Adam was able to provide such a positive experience for you. He truly takes pride in helping our customers understand their options and finding the best solutions to meet their needs. It’s wonderful to know he was able to help you save big! Your kind words mean the world to us, and we're so grateful to have you as part of the Hayden Pryor, State Farm family. If you ever need assistance in the future, Adam and the rest of our team are always here to help. Thanks again for sharing your experience!"
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Gwen Purcell

May 22, 2025

5  out of  5
rating by Gwen Purcell
"Bryan was great and was able to save me a lot of money. I appreciate how helpful and kind and quick with the service he was."
We responded:
"Wow, thank you for the awesome review, Gwen! 🥳 Bryan is basically our superhero in disguise—saving money, spreading kindness, and delivering lightning-fast service like a pro. 🚀 We’re thrilled he was able to help you out and make your day brighter! We'll make sure his cape is freshly ironed for the next mission. 😉 Thanks for trusting The Hayden Pryor, State Farm Agency, and come back anytime for more Bryan-level greatness!"
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Travis Shavers

May 20, 2025

5  out of  5
rating by Travis Shavers
"Brian was amazing! He followed up on me as I got my affairs in order and had a great amount of patience. Very attentive and great customer service!"
We responded:
"⭐️ Wow, thank you for the glowing review! We’re thrilled to hear that Bryan was able to provide such attentive and patient service — he really is a rockstar at what he does! It sounds like he’s earned himself a gold medal in customer care 🏅. We'll be sure to pass along your kind words to him; they’re sure to make his day! Thanks for choosing us and for sharing your experience. If you ever need anything else, Bryan and the rest of our team here at the Hayden Pryor, State Farm Agency are here to help!"
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Grizzly

May 9, 2025

5  out of  5
rating by Grizzly
"Great service, I’ve been dealing with Katie for years now, she does a great job. Couldn’t ask for a better insurance provider!"
We responded:
"Dear Grizzly, Thank you so much for your kind words and your 5-star review! We’re thrilled to hear that you’ve had such a positive experience with Katie over the years. She truly goes above and beyond to ensure our clients receive the best service, and it’s wonderful to know her hard work has made such a difference for you. Your support means the world to us, and we’re honored to be your insurance provider. If there’s ever anything else we can assist you with, don’t hesitate to reach out—we’re always here for you!"
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Prachi dhawan

May 8, 2025

5  out of  5
rating by Prachi dhawan
"Bryan made the process of getting an auto insurance easier and was able to find the best insurance policy under my budget"
We responded:
"Thank you so much for your wonderful review, Prachi! We're thrilled to hear that Bryan was able to make the auto insurance process easier for you and find a policy that fits your budget. Our team is dedicated to providing exceptional service, and it’s great to know we hit the mark. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again!"
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Mike Hill

May 1, 2025

5  out of  5
rating by Mike Hill
"Great, honest and was helpful. Helped me save over $200 a month on insurance. Thank you much"
We responded:
"Thank you so much for your fantastic review, Mike! We're thrilled to hear that you found our service helpful and that we could help you save on your insurance. Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance or have questions in the future, don’t hesitate to reach out. Thanks again and welcome to the Hayden Pryor, State Farm Insurane Agency!"
Profile photo of Tracy Lehr

Tracy Lehr

April 30, 2025

5  out of  5
rating by Tracy Lehr
"Katie was awesome. The process was quick and painless. She was not pushy and overbearing. Katie is very down to earth and personable. It was a comfortable transition from my old insurance. Thank you Katie!"
We responded:
"Hi, Tracy. Thank you so much for your wonderful five-star review! We are thrilled to hear that Katie provided you with such a positive experience. Her approach of being down to earth and personable truly makes a difference, and it's great to know that you found the transition to your new insurance to be quick and comfortable. We appreciate your kind words and will make sure to pass along your gratitude to Katie. If you need any further assistance in the future, please don’t hesitate to reach out! Welcome to The Hayden Pryor, State Farm Agency. We are so glad you are here!"
Profile photo of Bryan Waits

Bryan Waits

April 29, 2025

3  out of  5
rating by Bryan Waits
"While see hung for a new auto policy, because an agent for my previous insurance company made a rude comment about me on a web site and I realized I was not “in good hands” and ish them and that they had created “mayhem”, Katie from Hayden Pryor called me. She was very pleas t and made finding and buying the right policy for me seamless! Because Katie took the time to explain everything to me I now have the piece of mind. Thanks Katie. Bryan Wits"
We responded:
"Hi, Bryan. Thank you for taking the time to share your experience with us. We’re thrilled to hear that Katie was able to provide you with excellent service and help you find the right policy to meet your needs. She truly embodies our commitment to making the insurance process seamless and providing peace of mind to our valued customers. We understand that your experience with your previous insurance company influenced your overall rating. While we weren’t involved in that situation, we’re grateful that Katie was able to turn things around and provide a positive experience for you. If there’s anything we can do to further improve your experience with our office, we’d love the opportunity to assist and will strive to earn a couple more stars from you. Thank you for trusting us with your insurance needs. We look forward to continuing to serve you in the future! -The Hayden Pryor, State Farm Agency"
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Reguless Thomas

April 29, 2025

5  out of  5
rating by Reguless Thomas
"He’s a great guy honestly 10/10 would be genuine friends with this guy , saved me over 400$ and got me life insurance and all in just under 30 minutes, dude deserves a raise"
We responded:
"Wow, what an awesome review—thank you! We’re so glad our team member could save you $400, set you up with life insurance, and still have time left over to earn your friendship in just 30 minutes. Sounds like superhero-level multitasking to us! 🦸‍♂️ We'll definitely pass along your kind words (and that raise suggestion 😉) to him. If you ever need anything else or just want to hang out with your new favorite insurance expert, you know where to find us! Thanks for being such an amazing customer!"
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MJ

April 25, 2025

5  out of  5
rating by MJ
"Adam was great! He took his time, made sure we got the most for our money. He could relate to the horrible roads and traffic in the area and made insurance adjustments that would benefit us, it's so nice to have 1 person dedicated to helping you. He made sure I had all the contact info and helped me start our new policy the same day! Thanks adam!"
We responded:
"Hello, MJ! Thank you so much for your kind words and glowing review! We're thrilled to hear about your positive experience with Adam. He truly goes above and beyond to ensure our customers feel supported and get the best value for their needs. It’s great to know he was able to relate to your concerns and make adjustments that benefit you. We’re lucky to have Adam on our team, and we’re so glad he was able to make the process smooth and hassle-free for you. If you ever need assistance or have any questions in the future, don’t hesitate to reach out. Thanks again for choosing us and sharing your experience! We are glad you are here at the Hayden Pryor, State Farm Agency. "
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Anthony Osborne

April 24, 2025

5  out of  5
rating by Anthony Osborne
"I had an awesome experience with Adam! He helped me explore all of my options. I didn't feel rushed or like I was being pushed towards anything that I wasn't interested in. We got it done quick and simple. I will be contacting him again if there is anything else that I need insuring!!"
We responded:
"Hi, Anthony. Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had an awesome experience with Adam. Our team strives to provide personalized service, and it’s great to know that you felt supported and not rushed during your decision-making process. We truly appreciate your feedback and are glad that we could assist you in exploring your options efficiently. Adam will be thrilled to hear your kind words! We look forward to helping you again in the future. If you have any other questions or need assistance, please don’t hesitate to reach out! Welcome to the Hayden Pryor, State Farm Agency!"
Profile photo of Ann Miller

Ann Miller

April 15, 2025

5  out of  5
rating by Ann Miller
"Bryan Aka Jake from state farm as I refer to him as was awesome. He helped me find more affordable coverage for my car. Very polite and professional."
We responded:
"Hello, Ann. Thank you so much for your fantastic 5-star review! We're thrilled to hear that Bryan (or should we say "Jake from State Farm"?) was able to help you find more affordable coverage for your car. We always aim to provide polite and professional service, and it's great to know that Bryan hit the mark! We’ll be sure to pass along your kind words to him. If you ever need assistance again, don’t hesitate to reach out—Bryan will be ready to save the day (or at least your wallet)! 😊🚗💰"
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Fa Papas

April 11, 2025

5  out of  5
rating by Fa Papas
"Adam with State Farm's ease in handling my new policy was seamless! Courteous and knowledgeable! Thanks"
We responded:
"Hello, Fa. Thank you for your wonderful review! We're so glad to hear that Adam was able to make the process of handling your new policy seamless for you. Our team takes pride in being courteous and knowledgeable, and it’s great to know that you felt supported throughout your experience. If you have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing The Hayden Pryor, State Farm Agency!"
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Tommy Gath

April 10, 2025

5  out of  5
rating by Tommy Gath
"Had a great experience talking with Bryan. He got me a great price when I didn't think it was possible. 10/10 great experience!"
We responded:
"Hello, Tommy. Thank you for your amazing 5-star review! We're thrilled to hear that Bryan was able to provide you with a great price and that you had such a positive experience. Our team is dedicated to finding the best solutions for our clients, and it’s wonderful to know we met your expectations. If you need anything else in the future, don’t hesitate to reach out. We appreciate your recommendation! 10 our of 10 for you as well! Thank you for your business and joining us here at the Hayden Pryor, State Farm Agency. We are glad you are here!"
Profile photo of Ladonna Miller

Ladonna Miller

April 8, 2025

5  out of  5
rating by Ladonna Miller
"Brian was Awesome to work with and very helpful. I am glad I chose State Farm as my auto insurance very satisfied!"
We responded:
"Hello, Ladonna. Thank you so much for your awesome 5 Star Review for our team member, Brian! We too are glad that you chose State Farm and The Hayden Pryor Agency. We are happy to have you as one of our customers and look forward to developing this relationship. We love hearing that you are very satisfied and will strive to keep you happy! Welcome aboard!!! "
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andrew collier

March 28, 2025

5  out of  5
rating by andrew collier
"Today I switched to State Farm and I spoke with Adam who took a lot of time to explain everything to me. He was great and I’m glad I made the switch and I will be saving money for sure with my new policy. I also got life insurance as well. Thank you Adam for the help and for helping me take care of this."
We responded:
"Thank you for sharing your positive experience with us, Andrew! We're delighted to hear that Adam provided you with thorough and helpful explanations during your switch to State Farm. It's fantastic to know that you're happy with your new policy and the savings it brings, as well as the additional life insurance coverage. Adam and our entire team are committed to ensuring you have the best possible experience, and your kind words mean a lot to us. Thank you from everyone on our team! If you ever have any questions or need further assistance, please don't hesitate to reach out. Welcome to the State Farm, Hayden Pryor family!"
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Joseph Whetzel

February 28, 2025

5  out of  5
rating by Joseph Whetzel
"Worked with Adam to get a quote - easy to work with and very relaxed experience."
We responded:
"Joseph, Thank you so much for your positive review! We're thrilled to hear that your experience working with Adam was easy and relaxed. At The Hayden Pryor, State Farm Insurance Agencey, we strive to make the process as smooth and stress-free as possible for our customers. Your feedback is greatly appreciated, and we will be sure to share your kind words with Adam. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing The Hayden Pryor, State Farm Insurance Agency! "
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Jacqueline Futrell

February 26, 2025

5  out of  5
rating by Jacqueline Futrell
"She was very helpful!!"
We responded:
"That is great to hear, Jacqueline. Thank you for taking the time to leave us a review and thank you for allowing the team here and The Hayden Pryor, State Farm agency to take care of your insurance needs. We are here for you whenever you need anything. Thanks again for your wonderful 5 star review!"
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Tammy Smithson

February 20, 2025

5  out of  5
rating by Tammy Smithson
"Katie was beyond excellent and helping me and my brother she showed not only professionalism but compassion which not too many people do nowadays. I would recommend State Farm just because of her."
We responded:
"Tammy, Thank you so much for your glowing review! We're thrilled to hear about your positive experience with Katie. She truly exemplifies the professionalism and compassion that we strive to provide to all our clients. Your kind words and recommendation mean the world to us. If you ever need further assistance, please don't hesitate to reach out. We look forward to continuing to serve you and your brother with the same level of dedication. Thank you for choosing us to be your agency! Hayden Pryor - State Farm"